Shipping policy

This policy applies to orders placed through linenlairhome.com. LINEN LAIR currently ships only to eligible addresses within the United States.

Order timing

Order processing: 1-3 business days

Transit time after shipment: 5-12 business days

Estimated total delivery window: 6-15 business days from the date a completed order is received

Standard shipping cost: Free

Business days are Monday through Friday, excluding U.S. federal holidays. The delivery window is an estimate, not a guaranteed appointment. Orders placed after business hours begin processing on the next business day.

Tracking and carriers

When available, a shipping confirmation with a tracking number is sent to the email address used at checkout. Orders may be delivered by USPS, UPS, FedEx, or another trackable carrier selected for the destination and package. Tracking can take up to 48 hours after the shipping notice to display movement.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if an address needs correction. We cannot guarantee a change after an order enters processing. If a package is returned because the address was incomplete, refused, or undeliverable, we will contact the customer about reshipment or refund options. Additional shipping costs caused by an incorrect address may be deducted only where permitted and disclosed before reshipment.

Delays and unavailable items

If we learn that we cannot ship within the stated processing period, we will provide a revised shipment estimate and an option to accept the delay or cancel the unshipped order for a full refund. Severe weather, carrier disruptions, high-volume periods, and holidays may affect transit after the package leaves our control.

Lost, missing, or damaged deliveries

If tracking shows no movement for an unusual period, the package arrives damaged, or the order is missing items, contact us promptly. For damaged or incorrect items, contact us within 7 days after delivery and include clear photos of the product, packaging, and shipping label when reasonably possible. We will review the issue and provide an appropriate replacement, reshipment, or refund at no additional cost when LINEN LAIR or the carrier is responsible.

If tracking shows delivered but the package cannot be found, first check the delivery area, household members, neighbors, and any carrier notice. Then contact the carrier and LINEN LAIR so the delivery can be reviewed. We do not automatically deny a claim solely because tracking shows delivered; each report is assessed using the available information.

Restrictions

We do not currently offer international shipping, expedited delivery, local pickup, freight forwarding, or delivery to locations prohibited by law or carrier rules. Availability for P.O. boxes and U.S. territories depends on the carrier and will be shown at checkout when supported.