Refund policy

LINEN LAIR accepts eligible returns requested within 30 days after delivery. This policy covers both a change of mind and products that arrive damaged, defective, materially different from their description, or incorrect.

Return eligibility

To qualify for a return, the item should be in substantially the same condition in which it was received, with included components, accessories, and original packaging where reasonably available. A careful inspection is permitted. Items showing use beyond what is reasonably necessary to inspect them, intentional damage, modification, missing components, or contamination may be refused or may receive a reduced refund where permitted by law.

Gift cards and items clearly identified as final sale before purchase are not returnable for a change of mind, except when required by law or when the item is defective, damaged, or incorrect. Customized products, if offered in the future, will state their return eligibility on the product page before purchase.

How to start a return

Email support@linenlairhome.com within 30 days after delivery. Include the order number, the item to be returned, and the reason for the request. For damage, defects, or an incorrect item, include photos when reasonably possible. We will review the request and send return instructions.

Return shipping and fees

LINEN LAIR pays eligible return shipping costs and provides a prepaid return label or equivalent return method. No restocking fee is charged. Use the authorized label and follow the packaging instructions. We cannot reimburse a self-arranged return method unless we approved it in writing before shipment.

Return address

Authorized returns are directed to: LINEN LAIR LLC, 301 Elm St, Tarkio, MO 64491-1727, United States. Contact us before mailing because the return instructions and carrier label are required to connect the package with the correct order.

Refunds

After the returned item is received and inspected, we will email the customer with the approval status. Approved refunds are issued to the original payment method within 7 business days after inspection. Original standard shipping is free and therefore has no separate amount to refund. Financial institutions may take additional time to post the credit after LINEN LAIR submits it.

If a refund has been approved but is not visible after 10 business days, first contact the bank or card issuer and then email support@linenlairhome.com so we can verify the transaction status.

Exchanges

Eligible items may be exchanged, subject to stock availability. Contact us within the same 30-day return period. We may process an exchange directly or issue a refund and ask the customer to place a new order. LINEN LAIR pays the authorized return shipping for an eligible exchange; no exchange fee is charged.

Cancellations and order changes

Contact us as soon as possible to request a cancellation or change. We will make a reasonable effort to help, but an order cannot always be changed after processing begins. If the order has already shipped, the customer may use the return process after delivery. If LINEN LAIR cancels an unshipped order, a full refund will be issued to the original payment method.

Consumer rights

This policy does not limit any non-waivable rights available under applicable consumer protection law.