FAQ

Where does LINEN LAIR ship?

We currently ship only within the United States to eligible addresses supported at checkout.

How much is shipping?

Standard shipping is free for eligible U.S. orders.

When will my order arrive?

Processing takes 1-3 business days. Transit after shipment is normally 5-12 business days, for an estimated total of 6-15 business days. Business days exclude weekends and U.S. federal holidays.

How can I track my order?

Use the tracking link in the shipping confirmation email or visit the Order Tracking page. Tracking may take up to 48 hours after the shipping notice to update.

Can I cancel or change an order?

Contact us as soon as possible. We will try to help, but changes cannot be guaranteed after processing begins. A shipped order may be returned under the return policy after delivery.

What is the return window?

Request an eligible return within 30 days after delivery by emailing support@linenlairhome.com.

Who pays return shipping?

LINEN LAIR pays eligible return shipping and provides an authorized prepaid label or equivalent method. There is no restocking fee.

When will I receive my refund?

Approved refunds are submitted to the original payment method within 7 business days after the return is received and inspected. Your bank may need additional time to post the credit.

Do you offer exchanges?

Yes, for eligible products requested within 30 days after delivery, subject to stock availability.

What if my item arrives damaged or incorrect?

Contact us within 7 days after delivery with the order number and clear photos when reasonably possible. We will review the issue and arrange an appropriate replacement or refund at no additional cost when LINEN LAIR or the carrier is responsible.

Are LINEN LAIR products toys for children?

No. Products are collectible display objects intended primarily for ages 14 and older. Review the safety notice on each product page, especially for small parts, magnets, clips, or fragile materials.

Will every piece look exactly the same?

Minor finish or color variation may occur because of screen settings and production tolerances. The product delivered should still match the material features, design, and overall appearance described and shown on the product page.

How do I contact customer support?

Email support@linenlairhome.com or call +1 (507) 236-9230, Monday-Friday, 9:00 AM-6:00 PM CT, excluding U.S. federal holidays.